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Terms of Sales

Terms of Sales

The conditions below apply to all sales made on the Pure Saffron site.


Availability of items

All online orders are prepared and served from our storefront in Ste-Christine d’Auvergne. Pure Saffron cannot however guarantee the delivery times displayed considering weekends and holidays during which Canada Post services are not effective.


You can place your orders:

Shop address

Pure Saffron
25, rang de la Chapelle
Ste-Christine d´Auvergne
(Quebec) Canada G0A 1A0


All prices displayed on the Pure Saffron website ( are in Canadian dollars, before taxes and shipping, taxes and shipping costs will be shown in your basket at all times. The purchase amount is payable in full and in a single installment at the time of ordering, except for certain products which offer the possibility of paying in installments. Shipping costs will be automatically calculated for Canada, for any delivery outside of Canada, please contact us by email or phone. Any customs charges and local taxes remain the responsibility of the recipient.



Orders placed on the Pure Saffron website ( must be paid by credit card (via Paypal) or Interac transfer.


Return policy

Return and exchange
For more information on returning or exchanging a product, please contact us at (418) 329-6444.


Shipping policy

General Information

Orders are subject to inventory availability. If an item’s inventory is depleted by the time you order it, we will notify you and refund the item to you, using the original payment method.


Delivery locations

At this time, our products on our website are only sold and shipped to addresses in Canada. If you live outside of Canada you can contact us through the Contact Us page of our website.


Delivery time

A delay of 1 to 2 working days for a delivery Canada Post – Expedited. A delay of 3 to 5 working days for a delivery Canada Post – Regular. Delivery times are only estimates and are calculated from the date of shipment and not from the date of the order. They should be used as a guide only and are subject to the acceptance and approval of your order. The delivery date may vary depending on the courier company’s shipping practices, location of delivery, method of delivery and items ordered.


Shipping cost

Shipping costs cover the cost of preparation and packaging, plus postage. They are established according to the place of delivery. Additional charges may apply for shipping large or heavy items or to remote areas. You will be informed of these charges, if applicable, we will contact you by phone or email. Sales tax is charged based on the province or territory where the item is shipped. Orders with a total amount of $ 300 or more before taxes will automatically receive free shipping.


Items damaged in transit

If the packaging is damaged in any way upon arrival of the product, please contact us immediately at (418) 329-6444.



If you have any questions regarding the delivery of your order, please contact us at (418) 329-6444.


Terms of service


This website is administered by Pure Saffron. The terms “we” and “our” refer to Pur Safran. Use of our website is subject to the following terms of use, as amended from time to time (the Terms). The Terms should be read in conjunction with any other terms or notices appearing on any pages of our website. Please read these terms carefully. They apply to all users of our website, including those who shop there, customers, merchants, vendors and content providers. If you use this website, you agree to be bound by the terms and our privacy policy and you agree to be bound by them. If you do not agree to the terms or our privacy policy, you are not authorized to access, use or order our website.


Use of our website

You agree to use our website for lawful purposes and not for illegal or unauthorized purposes, including in violation of any laws on intellectual property or the protection of personal information. By agreeing to the Terms, you represent and affirm that you have reached at least the age of majority in your state or province of residence and that you can legally enter into a legally valid contract.

You agree not to use our website for any activity that would constitute a civil or criminal offense or that would violate any law. You agree not to attempt to interfere with the network or security features of our website or to gain unauthorized access to our systems.

You agree to provide us with accurate personal information such as your email address, mailing address and other contact information in order to enable us to process your order or communicate with you as needed. You agree to promptly update your account and information. You authorize us to collect this information and use it to communicate with you, in accordance with our privacy policy.


Terms and conditions

We reserve the right to refuse to provide service to anyone, at any time and for any reason. We reserve the right to make changes to the website, which may include removing, modifying, suspending or terminating any aspect of the website at any time without notice. We may impose new rules or restrictions relating to the use of our website. You agree to review the Terms periodically, and if you continue to access and use our website, you will agree to any changes that have been made to it.

You agree that we will not be liable to you or any third party for any modification, suspension or termination of our website or any offer on our website in terms of service, content, function or product.


Products or services

Orders placed on our website are subject to inventory availability. We may, in our sole discretion, limit or cancel the quantities offered on our website or restrict the sales of our products and services to an individual or household, or to a geographic region or territory.

The prices of our products are subject to change without notice. Unless otherwise indicated, prices displayed on our website are in Canadian dollars.

We reserve the right, at our sole discretion, to refuse orders, including those which appear to have been made by distributors or resellers. If we believe your order is fraudulent or based on inaccurate information, we have the right to cancel it and notify the relevant authorities.

We do not guarantee the accuracy of the color or design of any products shown on our website. We have made every effort to ensure that the color and design of our products are reflected as accurately as possible on our website.


Links to third party websites

Links to or from other websites are provided for convenience only. We do not review, endorse or endorse any sites to which external links presented on our website lead or that contain links leading to it, nor their content, the third parties who there are named, their products and services. We have no control over these sites and are not responsible for them. You alone assume the risks of using a link to another site and we will not be liable for any damages resulting from such use. Links to software downloads are provided for convenience only and we are not responsible for any problems or repercussions resulting from downloading software. Use of any downloaded software is governed by the terms of the user rights agreement that accompanies or is provided with the software, if applicable.


User comments, feedback and other contributions

You agree that you are responsible for the information, profiles, opinions, messages, comments and any other content that you post, distribute or share on or through our website, or using services offered in connection with our website. You also agree to take full responsibility for the content, particularly with regard to its legality and rights in relation to trademarks, copyright and intellectual property. You agree that we may revise, adapt, modify, recreate, publish or distribute any content that you submit as a result of a specific request made by us. You also agree that we are under no obligation to maintain the confidentiality of the content, pay for the creation of the content or respond to it.

You agree not to post, distribute or share any content from our website if it is protected by copyright, trademark, patent or any other proprietary right, without the express consent of the owner of such rights. You further represent that your content will not be illegal, offensive or obscene, and that it will not contain any viruses or malware that could harm the activities of our website. You will be solely responsible for any content you create and for its accuracy. We assume no responsibility and cannot be held responsible for any content posted by you or any third party.

We reserve the right to prevent you from posting on our website and to remove or delete any content that we deem objectionable. You consent to such removal or deletion and waive any claim against us relating to such removal or deletion of your content.


Your personal information

Please see our privacy policy to find out how we collect, use and transmit your personal information.


Errors and omissions

Please note that our website may contain typographical errors or inaccuracies and may not be complete or up to date. We reserve the right to correct any errors, inaccuracies or omissions and to modify or update the information at any time, without notice (even after processing an order). Such errors, inaccuracies or omissions may relate to the description, price, promotion and availability of our products, and we reserve the right to cancel an order or not to process it if an error has occurred in its order. price or in information related to its availability, within the limits imposed by law. We do not undertake to update, change or clarify the information on our website, except as required by law.


Disclaimer and limitation of liability

You assume all responsibilities and risks associated with your use of our website, which is provided as is, without warranties, representations or conditions of any kind, express or implied, with respect to information obtained on our website or through it, including without limitation all content, materials, functions and services provided on our website. Everything is provided without warranty of any kind, in particular as regards the availability, accuracy, completeness or usefulness of the content or information, uninterrupted access to them, the guarantee of title, the ‘absence of counterfeiting, their merchantability or their suitability for a particular use.  We do not warrant that our website, its operation or the content and materials related to the services offered therein will be provided in a timely and uninterrupted manner or that they are secure or error-free, that defects will be corrected or that our website or the servers that host it are free of viruses or other harmful elements.

Use of our website is at your sole risk and you assume full responsibility for all costs associated with such use. We will not be liable for any damages whatsoever related to the use of our website.

Just like the member companies of our group and our content or service providers, we and our directors, officers, agents, subcontractors, suppliers and employees are not responsible for you. for any direct, indirect, special, incidental, consequential, exemplary or punitive damage, for any loss or cause of action, loss of income, profits, commercial income or sales, or for any other type of damage, in matters contract or tort (including negligence), formal or other liability resulting from your use of our website, your inability to use it, its performance, its content, the materials presented therein or its operation, even if we have been warned of the possibility of such damage.

Some jurisdictions do not allow the limitation of liability or the exclusion or limitation of certain damages. In those jurisdictions, some of the above notices, exclusions or limitations may not apply, in which case our liability will be limited to the limits permitted by applicable law.



You agree to defend us, hold us free and indemnify us, all of the companies that are members of our group, as well as our directors, officers, agents, subcontractors and employees and those of such companies with respect to any loss, liability, claim and any costs (including attorney’s fees and expenses) relating to your use of our website, your failure to comply with the terms, the posting or dissemination by you of any material on the website or through it, including any third party complaint that the information or documents you have submitted steal the property rights of third parties.


Full agreement

The Terms and all documents expressly referred to therein represent the entire understanding between you and us with respect to the subject matter of the Terms and supersede any prior understanding, understanding and arrangement between you and us, whether oral or written. You and we acknowledge that by agreeing to these terms, neither you nor we have relied on any representation, warranty or promise given by the other party or implied from any verbal or written exchange between you and us prior to acceptance of the Terms, except as expressly stated in the Terms.



Our failure to exercise or enforce any right specified in the Terms or any provision therein does not constitute a waiver of that right or provision.A waiver by us of any breach does not constitute a waiver of any subsequent breach. No waiver by us is effective until we have served you in writing.



Headings and titles in this document appear for convenience only.


Applicable law

Any dispute relating to or resulting from the terms, the privacy policy or the use of our website or of our products and services offered therein, will be settled in accordance with the laws of the province of Quebec, without with regard to its rules on conflict of laws. Any lawsuit, action or dispute relating to the terms or your use of our website must be brought before the courts of the province of Quebec, in the city of Pure Saffron, and you irrevocably accept the relevance and exclusive jurisdiction of those courts.


Questions or Comments

Please send us your questions and comments to